FAQs

Where is my order?

Once your order has been dispatched, you will receive an email which will contain tracking information.

I want to exchange an item

If you have received your order and it's not quite right we would be happy to offer you an exchange for the same item in a different size. Please contact us so the item/s can be put aside for you. Please also write these details on your returns slip and return with your original order. 

We aim to process all exchanges within 7 working days of receipt. Please note this may take slightly longer during busy periods.

Why haven't my shipping costs been refunded?

We only refund shipping costs if there has been an error with the order or your purchase was faulty.

Can I amend or cancel my order?

Changing or cancelling your order depends on the status of your order. Unfortunately if your order is awaiting dispatch or has already been dispatched we would not be able to alter the information you've provided. However, if the order has not been dispatched and is just sitting at approved, please contact us and provide all the required information you wish to be changed. We cannot guarantee that your order will be changed but we will do the best we can.